Gathering Logs (Support ID)

What is a Support ID?

Support ID is an archive of your logs that the team requires to investigate the cause of the issue.

You may collect your Support ID via this link: https://supportid.beamng.com/

What information am I sending?

• Launcher logs - Allows you to diagnose startup problems, errors during file migration, and more.
• DxDiag - This file provides data about your hardware. For example: GPU, CPU, and RAM. This way, we can see if your PC meets the minimum requirements to run the game, detect any problematic drivers, so we can provide appropriate advice
• Game logs - In simple terms, this is a description of your game session and any actions within it. These logs allow us to quickly diagnose potential causes for the issue
• List of mods - This list helps to identify the number of mods and possible problems with them. A repeated error seen from multiple players may be caused by the same outdated or corrupt mod
• Settings - This is a list of your game settings. These can reveal potential causes for the problem you are encountering
• Temp folder - This folder usually contains a file with libraries. It allows us to detect conflicts between any third-party software and the game. It also contains a folder with crash reports which, if necessary, is forwarded to our development team for further investigation

Support ID files are only available to developers, so you can post your Support ID on the forums.

Why am I asked to send my Support ID multiple times?

Since your original support request has been submitted we may have deployed a potential fix, or we may require fresh logs to investigate the issue further.

You can find information about game releases here: https://beamng.com/game/news/