UI freezing / GPU crashing

I've recently built a new PC, with a Ryzen 5 3600 CPU and a Radeon RX 5700 GPU. I had some problems with BeamNG completely freezing my PC soon after I first installed Windows (the screen would act as if the PC had gone to sleep, and the PC would freeze, no keyboard response etc.), followed by audio cutting out and bluescreens in various situations (gaming or just browsing the web), all of the BSODs somehow related to drivers/disk/memory. After a disk repair these problems went away until I ran BeamNG again, and until it froze my whole PC again. The rest of the symptoms came back after a restart of my frozen PC.
I ran a system repair today and all seemed fine once more, I decided to run BeamNG in safe mode to see if it would happen again, no problems. I figured some BeamNG files that I had backed up from my previous PC's documents folder were currupting my system entirely, so I cleared the cache, deleted the whole BeamNG folder in the documents folder and reinstalled BeamNG.
No more crashes, audio problems, or bluescreens, but the UI keeps freezing, and sometimes my GPU seems to crash with BeamNG. These problems don't seem to happen as much in safe mode, though it did crash my GPU in safe mode once aswell. My documents\BeamNG folder was gone and I had reinstalled the game when these issues happened, so I have no idea what's going on.

I should add that my browser window went completely white as I was proof-reading this, and I had to restart Firefox.

Has anyone had a similar experience? Thanks in advance for any replies

System specs:
CPU: AMD Ryzen 5 3600
GPU: Sapphire Pulse Radeon RX 5700
Motherboard: ASRock B450M Steel Leged
Power Supply: Corsair TX 650M
RAM: G.SKILL 16GB DDR4 3000MHz CL16
OS: Windows 10 Pro 64 bit version 1803
I am using AMD Software version 19.9.1 and the latest AMD Chipset Drivers (version 1.8.19.0915)

 

A small update. I have installed a clean copy of windows and the audio issues appear to start as soon as I install my audio driver. I've got no idea what to do with this PC at this point.

 

Yet another update. Some of the other issues (audio and bluescreens) have seemingly been resolved by setting the correct profile for my RAM (it was incorrectly set up in the UEFI), however with a fully clean install the UI still freezes and the game still freezes my PC, with the screen going into "Power saving mode".

Any help at all would be appreciated, seeing as the game is running super smooth apart from these issues.

 

I have the same setup as you and im having the exact same problem.
--- Post updated ---

By same setup i mean ryzen 5 3600 and radeon xt 5700.

 

Which issues do you have specifically? I recently updated to Windows 1903, which I was told should improve things, so far so good for system stability.
I haven't tried BeamNG yet but I suspect the UI issues might persist there.

 

I have installed Windows version 1903, and so far my PC is stable. It might have been only a system compatibility issue (my current drivers are not made for the older versions of Windows it seems), though I haven't tried BeamNG yet as I don't have it (or Steam) installed atm. I'll be sure to send a support ID if the issue occurs again, though.

Thanks for the response

 

Okay, I've just installed Steam and BeamNG; After just a couple of minutes of being in-game, the UI froze completely. I tabbed out (in fear of my system freezing 100% forcing me to do a hard reboot), and the game simply froze entirely, though it didn't take my whole PC with it this time which isn't so bad. I closed it through task manager, and got an error code along the lines of "00x00....01".
I should mention I got the same system-wide freeze in CoD MW Beta, exactly as it used to happen in BeamNG, though the UI only freezes in BeamNG. I disabled Enhanced Sync and the issue has not happened again in CoD, though, I managed to play all of yesterday with no issues.

@Nadeox1 I have the following Support ID: 59850
The PC didn't freeze entirely but the UI (and apparently the whole game, if you tab out) freezing persists.

 

The UI issue is the only thing here that stands out to me as likely a game issue, since it hasn't happened in other games. I'll try disabling these settings next time I test BeamNG though, thanks for the help

 

Slammington, could you try running GPU-Z and keeping an eye on your GPU clock speed while playing BeamNG? I have the exact same issue, only in BeamNG. Turns out the clock speed of my RX 5700 XT spikes way above what it's supposed to (2600 mhz instead of 1925) just before the crash happening.

 

I used MSI afterburner to monitor GPU clock speed and a few other factors. The GPU did spike above 1725MHz quite often, sometimes gooing to 2000MHz and slightly above, mostly shortly after loading into the map.
I disabled all the optional settings for the BeamNG profile in the AMD control panel, the steam overlay, and I played with the FPS limiter (off, 60FPS, and 120FPS). The results were pretty similar, save for slightly less dramatic GPU clock variations with the AMD stuff off. (@Nadeox1 this may be of interest)
No PC freezes, but the UI froze consistently in all cases, sometimes not even letting me load a map. Attempting to close the game in task manager didn't always work, as sometimes Steam would still say "Running" even though the BeamNG task had been closed, forcing me to restart Steam. (there were always several BeamNG UI tasks in the background that I couldn't close at all, though). Oh yeah, and after I closed the game and started typing this post, the browser ran like crap (slow and choppy typing, scrolling, etc.). A reboot fixed that last issue.

Another thing worthy of note is that the GPU usage was always at 98-99%, while the CPU never went over 12% or so. I'm not sure if this is normal, especially with my setup, but it's worth a mention as to my knowledge this is a particularly CPU intensive game, and it wasn't even fully maxed out (No dynamic reflections, otherwise max settings). I've attached a screenshot showing this, along with the frozen UI (check with the car's speedometer).

 

This is the EXACT same problem that I had. I think I found a solution however, thanks to this video:
Try turning off Hardware Acceleration for the UI. I think that makes sense with the unclosable BeamNGui tasks. I played for around 2 hours without crashes after turning Hardware Acceleration off, whereas I would crash within 5 minutes before.

 

Nice find! Did it stop the UI freezing?
I'll try this as soon as I get on BeamNG, thanks for the tip

 

Yes, everything seems to work fine now with that option off. I could even run AI traffic without any crashes.

 

Yup, I have just been playing for an hour or two. No UI issues at all, and the game seems to run smoothly. Thanks for this find, and I'm glad more and more people are running these GPUs, it makes troubleshooting just a bit easier