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Is 4k not officially supported?

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by PriusRepellent, Nov 2, 2019.

  1. PriusRepellent

    PriusRepellent
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    Just wondering because the game seems to hate switching to that resolution with the options. I did find that maximizing the window then pressing alt + enter causes the game to scale and run properly though. So, it works but the game almost has to be forced into it.

    Also, if anyone's wondering no I'm not having performance issues with Beam at 4k, just weird GUI scaling problems when the mentioned workaround isn't used.
     
    #1 PriusRepellent, Nov 2, 2019
  2. Nadeox1

    Nadeox1
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    Any resolution will work, the game does not really have major issue scaling to them.

    Although there's a bug that appears on rare situations / particular setups, where fullscreen mode does not work properly (either the game does not stick to fullscreen, or it scales wrongly).
    A workaround for that is using borderless (as far your native resolution is 4K)
     
    #2 Nadeox1, Nov 2, 2019
  3. PriusRepellent

    PriusRepellent
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    Yeah the game ends up not scaling properly and yes 4K is the native resolution of my monitor. Are any causes of the bug known? In my case, it ends up only using part of the screen with the rest filled in with pink or black.
     
    #3 PriusRepellent, Nov 2, 2019
  4. Nadeox1

    Nadeox1
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    Yes, that's the bug I was mentioning. We don't have much information and could be triggering that, but seems to happen only on rare cases.
    Borderless should work as workaround, since your monitor is 4K too.
     
    #4 Nadeox1, Nov 3, 2019
  5. PriusRepellent

    PriusRepellent
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    Is there any info I could gather to help it get fixed? I can reproduce the issue whenever I want to.
     
    #5 PriusRepellent, Nov 5, 2019
  6. Nadeox1

    Nadeox1
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    Do you have other overlays, aside the Steam one?
    If so, try closing them.
    Also maybe try closing all the unnecessary / non essentials programs and check again
     
    #6 Nadeox1, Nov 5, 2019
  7. PriusRepellent

    PriusRepellent
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    I got fullscreen working. Hardware acceleration on the GUI was causing most of the problem. Additionally, it was causing the GUI to freeze up. Additionally, the GUI's process became unable to be terminated by any means other than a full reboot. Never in my life have I ever seen a process behave like that before.
     
    #7 PriusRepellent, Nov 6, 2019
  8. Nadeox1

    Nadeox1
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    It's a very experimental feature, so could have problems on some setups.
     
    #8 Nadeox1, Nov 6, 2019
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