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Does the money transfer always take the same ammount of time?

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Petrovsky, Aug 8, 2013.

  1. Petrovsky

    Petrovsky
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    duplicate account of banned user AwesomeSauce

    Joined:
    Feb 9, 2013
    Messages:
    613
    So, I bought BeamNG DRIVE last monday, 3 days ago tonight, through the money transfer option.
    I live in Portugal, so I was wondering if the transfer from Portugal to California takes 3 days or more (because I live across the freakin' ocean XD). Is there an estimated ammount of time for the email with all the alpha information/download to arrive?
    PS: I re-posted this thread to a more appropriate board. The old one is in "billing"
     
  2. Summerfriend

    Summerfriend
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    Aug 4, 2013
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    I live in UK and it transferred in less than a second, I guess. I had the serial key in my e-mail instantly.
     
  3. tdev

    tdev
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    Developer
    BeamNG Team

    Joined:
    Aug 3, 2012
    Messages:
    3,085
    it really depends on the transfer and the payment type, please wait a bit for the money to arrive :)
     
  4. Petrovsky

    Petrovsky
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    duplicate account of banned user AwesomeSauce

    Joined:
    Feb 9, 2013
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    613
    I just got the email, thanks for making such an amazing software and giving us free updates. I'll only be able to play when I get home tomorrow though :)
     
  5. Axi-Dent

    Axi-Dent
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    Joined:
    Aug 4, 2013
    Messages:
    11
    I'm in UK and with bank-account and it's just gone through... thought it was instant, it wasn't... for some reason it's been return from my bank saying i didn't have enough in there... which means I've got myself 15 quid in reversal fee's and I haven't paid for your product which i did 3-4 days ago... what a bloody palarva... what the hell? i doubt i'll ever use this system to pay for anything again... i thought paypal took the money from my account (bank).. since that time 4 days ago I've spent some funds and now it's just taken it... well I'm sorry it was supposed to be on the day... stupid, I'm in trouble with my bank now, costs 15 for a returned debit... gonna have to call them, anyway want your beamNG back or what... lost the apatite now cos of this and the crashes... cheers
     
  6. tdev

    tdev
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    Developer
    BeamNG Team

    Joined:
    Aug 3, 2012
    Messages:
    3,085
    contact us via sales@beamng.com and we can try to resolve the situation together.
     
  7. Axi-Dent

    Axi-Dent
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    Joined:
    Aug 4, 2013
    Messages:
    11
    Thanks that's good of you, sorry if my tone was off, I was a little miffed at getting that ?15 bank-charge which I'll pay anyway myself next month, you see I thought I'd paid, I downloaded and assumed all was well... my paypal gets its money from my bank in the UK and 3 days passed before it took any for you chaps and by that time I was short ?1... and so your payment failed... anyway from what I can gather it's all been paid now, I credited my bank account with some funds and paypal dutifully debited my account for the amount it was looking for and it seems ok... I think, .. 10:30AM I had the original message saying bank declined the transfer then again at 14:42PM it tried again... now I spoke to my bank this morning and they confirmed with me I had incurred a bank-charge... but I've been out all day and this new email in the afternoon saying 'transfer failed' I hope doesn't mean another ?15 fine for me, but I'll just have to phone them and see tomorrow as it's late here now, but this is odd... I have credit in my bank account and my paypal... so I think you have been paid now, but what a palava... anyway thanks for the offer of help and sorry you guys didn't get paid on time.
     
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