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Support Troubleshooter Known Issues

CRASHING GAME!

Discussion in 'General Discussion' started by Car_Genius, Mar 7, 2016.

?

Does this happen to you?

  1. Yes

    5 vote(s)
    14.7%

  2. No

    21 vote(s)
    61.8%

  3. Rarely

    8 vote(s)
    23.5%
  1. Car_Genius

    Car_Genius
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    Joined:
    Feb 21, 2016
    Messages:
    179
    My game crashes a lot and I have a fully compatible gaming rig, but the game crashes a lot. Also, I get a message that says my AMD graphics driver stopped responding. This only happens in BEAMNG.
     
    #1 Car_Genius, Mar 7, 2016
  2. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,689
    When it crashes, go to the BeamNG.Drive directory (Steam/Steamapps/Common/BeamNG.Drive) and run 'support.exe'. Follow the instructions, and at the end you will get an ID.
    Leave ID here.
     
    #2 Nadeox1, Mar 8, 2016
  3. Car_Genius

    Car_Genius
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    Joined:
    Feb 21, 2016
    Messages:
    179
    My ticket ID is 342.
     
    #3 Car_Genius, Mar 8, 2016
  4. Michaelflat

    Michaelflat
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    Joined:
    Jul 10, 2014
    Messages:
    1,542
    are you overclocking?
     
    #4 Michaelflat, Mar 8, 2016
  5. Car_Genius

    Car_Genius
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    Joined:
    Feb 21, 2016
    Messages:
    179
    Only a factory dynamic overclock.
     
    #5 Car_Genius, Mar 8, 2016
  6. Murkelsable

    Murkelsable
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    Joined:
    Aug 7, 2013
    Messages:
    27
    I read the title and just assumed it was just a general description of what kind of a game it is. But yeah, that sucks.
     
    #6 Murkelsable, Mar 8, 2016
    • Like Like x 1
    • Agree Agree x 1
  7. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,689
    The game didn't crash when you run the 'support.exe' ? Because the logs shows you played normally and closed the game yourself.
    Please run the support.exe file only after the game crashes.

    If you haven't tried, try to disable/move out your mods and try to play for a bit. If the game keeps crashing, put the mods back, if it doesn't, then it's possible some mod is causing the crash.
     
    #7 Nadeox1, Mar 9, 2016
  8. Michaelflat

    Michaelflat
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    Joined:
    Jul 10, 2014
    Messages:
    1,542
    oh ok, video drivers usually crash when the card has been overclocked too far
     
    #8 Michaelflat, Mar 9, 2016
  9. Car_Genius

    Car_Genius
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    Joined:
    Feb 21, 2016
    Messages:
    179
    Here, My ticket ID is 357. the game froze, and I closed it after it gave the same error pop up and showed a white screen.
     
    #9 Car_Genius, Mar 12, 2016
  10. optimus maximus

    optimus maximus
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    Joined:
    Jul 20, 2017
    Messages:
    3
    well same thing is happening to me but it has some to do with virtual memory limits idk what to do.
     
    #10 optimus maximus, Jul 20, 2017
  11. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,689
    Please check the thread date next time (Better start a new thread sometimes, than bumping an old one)
    Your problem is different.
    Errors related to virtual memory limits, in most cases, refers to the game couldn't use more memory, probably because your PC did not had more.

    Replicate the problem and provide me a Support ID, so I can give you a confirmation:
    https://wiki.beamng.com/BeamNG_FAQ#..._a_.27Support_Request.27._How_do_I_do_that.3F
     
    #11 Nadeox1, Jul 20, 2017
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