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Can't start the game on HP Envy 17

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Kiler, Mar 12, 2016.

?

Did you have the same/similar problem?

Poll closed Mar 12, 2018.
  1. Yes

    11.1%
  2. No

    88.9%
  1. Kiler

    Kiler
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    Joined:
    Jan 10, 2016
    Messages:
    3
    Hi, I have had this game since beta stages and its always worked fine on my pc which has a dual core i3 2120 ( 3.30ghz ), a ATI R7-270x ( 2GB VRAM) and 8GB Gskill ram. I have played the game on my new HP envy 17 laptop with an Intel i7 processor, Nvidia GeForce 940m ( 2GB VRAM) and 12GB of RAM, before the 0.5.2 update. After the 0.5.2 and 0.5.2.1 update, I couldn't start the game. I launched it and all I saw was a black screen. It turns out that I had to update my dedicated GPU drivers which, I thought, was fair enough. After the 0.5.3 update, I can't launch the game whatsoever. All I see is a black screen with a message saying that I don't have enough memory.
    Does anyone have any idea why this is happening and how to fix it?
     
  2. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,696
    Can you please explain in details what you get?
    You launch the game, you just get a black screen and an error comes out? (Can you screenshot that error please?)

    Have you tried to wipe the 'Documents/BeamNG.Drive' folder already?
    A clean reinstall?
    Follow these exact steps:
    -Unistall BeamNG from Steam
    -Delete BeamNG.Drive folder from MyDocuments (backup your mods if you want)
    -Delete BeamnG.Drive folder from Steam/Steamapp/common (If there is still a folder)
    -Reinstall BeamNG.
     
  3. Kiler

    Kiler
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    Joined:
    Jan 10, 2016
    Messages:
    3
    I did all the things you suggested and I still can't launch it. This is the error message that comes up:
    upload_2016-3-13_19-4-23.png



    Also, I exported the bug report and you can download it below. ( I know its in a .zip file but I promise there aren't any viruses)
     

    Attached Files:

  4. Funky7Monkey

    Funky7Monkey
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    Joined:
    Oct 12, 2014
    Messages:
    977
    Not entirely sure this would be the cause, but did you update to the recent nvidia drivers? Because they have been really screwy...
     
  5. Nadeox1

    Nadeox1
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    Spinning Cube
    BeamNG Team

    Joined:
    Aug 5, 2012
    Messages:
    14,696
  6. Kiler

    Kiler
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    Joined:
    Jan 10, 2016
    Messages:
    3
    Yeah, i did and it worked for the update before the most recent one. Not for the one that is the newest now
     
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