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Audio stopped working

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by RyzenThunder, Feb 16, 2024.

  1. RyzenThunder

    RyzenThunder
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    Joined:
    Oct 11, 2017
    Messages:
    2
    Running version 0.31 on win 11. I can't recall exactly when my audio stopped working, but I'm fairly sure it didn't begin after a game update.

    Checking my logs I found these lines:
    Code:
      0.22633|D|engine::SFXFMODProvider::init| SFXFMODProvider - FMOD API version: 2.02.17
      0.22841|E|engine::SFXFMODProvider::collectDevicesInfo| SFXFMODProvider - Failed to get driver count - FMOD  not available. - Error initializing output device.
      0.22842|E|engine::SFXFMODProvider::collectDevicesInfo| SFXFMODProvider - No valid devices found.
    Code:
      0.38972|D|engine::SFXSystem::createDevice| Using default audio device:
      0.39652|E|engine::SFXFMODDevice::_init| Cannot initialize sound: this might (or might not) be caused by the audio device being used with *exclusive* control by a different program. If that was the case (GE-4968) you could:
    a) locate and close that program
    or b) configure the audio device to not allow exclusive control
    or c) choose a different audio device as the default
      0.39657|E|engine::SFXFMODDevice::_init| mStudioSystem->initialize(): Error initializing output device.
      0.39659|E|engine::SFXSystem::createDevice| Failed creating FMOD device ''
      0.39933|E|engine::SFXFMODDevice::_init| Cannot initialize sound: this might (or might not) be caused by the audio device being used with *exclusive* control by a different program. If that was the case (GE-4968) you could:
    a) locate and close that program
    or b) configure the audio device to not allow exclusive control
    or c) choose a different audio device as the default
      0.39936|E|engine::SFXFMODDevice::_init| mStudioSystem->initialize(): Error initializing output device.
      0.39937|E|engine::SFXSystem::createDevice| Failed creating FMOD device ''
      0.39938|D|engine::SFXSystem::createDevice| Created FMOD device ''
      0.39939|D|engine::SFXSystem::finalizeInitialization|    Provider: FMOD
      0.39939|D|engine::SFXSystem::finalizeInitialization|    Hardware: false
      0.39940|D|engine::SFXSystem::finalizeInitialization|    Buffers: 16
    
    Here's what I've tried:
    • Verifying audio mixer settings
    • Safe mode
    • Different audio outputs
    • Verifying game files
    • Reinstalling the game
    Any ideas?
     
  2. Technological

    Technological
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    Joined:
    Dec 28, 2022
    Messages:
    480
    This is what I would do:

    -Go to Windows Settings -> System -> Sound -> More sound settings -> Right-click on your default speakers -> Click Properties -> Click Advanced -> Uncheck all boxes for options under "Default Format" -> Restart PC

    If that doesn't work, try reinstalling your audio drivers and doing the steps above again.
     
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