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"Waiting UI" game crash upon loading up

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by JJ_Spooney, May 2, 2016.

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  1. JJ_Spooney

    JJ_Spooney
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    Attempted to load the game in safe mode in 64bit and the same error occurs
     

    Attached Files:

    • 64Bit in safe mode.png
    #21 JJ_Spooney, May 4, 2016
  2. Nadeox1

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    Still in Safemode, can you take a screenshot at all the processes in the Task Manager?
     
    #22 Nadeox1, May 4, 2016
  3. JJ_Spooney

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    Task manager in safe mode
     

    Attached Files:

    • Safe mode task manager.png
    • Safe mode task manager 2.png
    #23 JJ_Spooney, May 4, 2016
  4. BaronRedStorm

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    On the bottom right, click the arrow pointing upwards to see other applications potentially doing things in the background, anything that fiddles with graphics or certain graphical applications? any game services claiming to speed games with some magical powers?
     
    #24 BaronRedStorm, May 4, 2016
  5. JJ_Spooney

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    Nothing is running that isn't a vital component, I've looked through the drop downs and they are all to do with something important
     
    #25 JJ_Spooney, May 4, 2016
  6. Nadeox1

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    So, you said the issue started around 2 weeks ago.
    Do you remember if you installed any new software or did something particular before the problem started?

    Also, you never know, but try doing a clean reinstall using these precise steps if you haven't done.

    -Unistall BeamNG from Steam
    -Delete BeamNG.Drive folder from MyDocuments (backup your mods if you want, but don't put them back yet!)
    -Delete BeamnG.Drive folder from Steam/Steamapp/common (If there is still a folder)
    -Reinstall BeamNG.

    Also, maybe try to launch the 64-bit executable as administrator? (or in any compatbility mode)?
     
    #26 Nadeox1, May 5, 2016
  7. JJ_Spooney

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    That's the uninstall process i done and the issue occured 1 day before this update now, also i've already tried to run the game as administrator in 64bit and it comes up with the same crash.

    The only things that have been installed are games that have been installed through steam, i don't know if they are the cause.
     
    #27 JJ_Spooney, May 5, 2016
  8. Nadeox1

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    So installing games was the last thing you did before the problem started? Sure nothing else happened (Driver updates, anything worthy of attention?)

    I'd also suggest a virus scan using something like MalwareBytes ( https://www.malwarebytes.org/ - The trial version will do its job as fine).
     
    #28 Nadeox1, May 5, 2016
  9. JJ_Spooney

    JJ_Spooney
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    There was an AVG web tuneup which was installed a few days before the issue occurred but I was still able to play the game after that update took place. I ran a system scan on the malware software you suggested and found 10 threats (they have been removed) and tried to run the game again but the same startup crash still happens.
     
    #29 JJ_Spooney, May 5, 2016
  10. Nadeox1

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    Well, 'AVG Web Tuneup' suggest it's one of the programs hooking into browsers, but if you say you already tried with all the AVG programs disabled, I hope that thing wasn't even running.
    Eventually, if you don't need it, I'd try to unistall it (You don't even need such softwares more likely).

    I'm mostly sure it's a problem caused by a third-party software (like it always happened in reports like this), the real issue is finding what program is causing this :\
     
    #30 Nadeox1, May 5, 2016
  11. JJ_Spooney

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    I just looked on my Dxdiag and on there it shows that i'm running directx version 12, would that be causing any issues as you need dx11 to run the game? also if that was the case 32bit version of the game wouldn't load either so i'm guessing that's no issue
     
    #31 JJ_Spooney, May 5, 2016
  12. Nadeox1

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    Yeah, that's not related.
    DxDiag shows only what DirectX version you have installed, and each DirectX version comprehends the older ones.
     
    #32 Nadeox1, May 5, 2016
  13. JJ_Spooney

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    Okay I was just making sure it wasn't that, I've attempted to remove the AVG Web Tuneup and it doesn't want to uninstall unless I uninstall the rest of my AVG protection which I'm not sure if I want to take the risk.
     
    #33 JJ_Spooney, May 5, 2016
  14. Nadeox1

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    Well, Windows itself has a decent protection.
    Incase, unistalling it for 10 minutes (just to test at least if that's causing it) won't be risky.
    Just don't visit weird website.
     
    #34 Nadeox1, May 5, 2016
  15. JJ_Spooney

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    if I was to uninstall it what would happen to my activation because it's a purchased protection with no login
     
    #35 JJ_Spooney, May 5, 2016
  16. Nadeox1

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    #36 Nadeox1, May 5, 2016
  17. JJ_Spooney

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    AVG isn't the issue, it's all been uninstalled and I've double checked that it has and it's still doing the same crash
     
    #37 JJ_Spooney, May 5, 2016
  18. Nadeox1

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    :(


    How many / which USB devices have you plugged on your PC.
    This is very rare (actually haven't had a case for a long time), but the game may be crashing on some of them.
    Unplug and try.
     
    #38 Nadeox1, May 5, 2016
  19. JJ_Spooney

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    I only have two Usb's plugged into the computer and they are my keyboard and mouse, I've moved them around in many slots and the issue still occurs.
     
    #39 JJ_Spooney, May 5, 2016
  20. Nadeox1

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    Are your GPU drivers up to date?
    Eventually, have you tried to disable multi-monitor? (Keep only 1 monitor active). Shouldn't be the problem, as I use a dual monitor setup myself, but who knows.
     
    #40 Nadeox1, May 5, 2016
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