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my game won't stop crashing

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by SmolBeanboi, Feb 25, 2021.

  1. SmolBeanboi

    SmolBeanboi
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    Joined:
    Feb 15, 2014
    Messages:
    20
    BeamNG.drive 0.21.4.0 0x00000001
    Support ID 95443
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    i've tried everything to fix it by turning off antivirus creating an exception rule in exploit protection in app and browser control yet my game still crashes and says FATAL ERROR gpu not responding i submitted a suppord requist through the beam ng error reporter please help my windows 10 build info:
    Edition Windows 10 Pro
    Version 20H2
    Installed on ‎18/‎06/‎2020
    OS build 19042.804
    Experience Windows Feature Experience Pack 120.2212.551.0

    --- Post updated ---
    even in safe mode the game crashes
     
    #1 SmolBeanboi, Feb 25, 2021
  2. Fluffy Panda

    Fluffy Panda
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    Global Moderator
    BeamNG Team

    Joined:
    Sep 16, 2020
    Messages:
    1,304
    You may have several corrupt or outdated mods that could be causing this issue.

    Please try the following:

    - Find your Userfolder (by default it's in Documents) and rename it
    - The game will create a new Userfolder and then you'll be able to move your mods one by one until you find the broken one.
     
    #2 Fluffy Panda, Feb 25, 2021
  3. SmolBeanboi

    SmolBeanboi
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    Joined:
    Feb 15, 2014
    Messages:
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    It still crashes to desktop saying FATAL ERROR: the GPU is not responding
     
    #3 SmolBeanboi, Feb 25, 2021
  4. fivedollarlamp

    fivedollarlamp
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    Joined:
    Sep 18, 2016
    Messages:
    3,144
    Update to latest GPU drivers, reseat the GPU and all associated connectors, verify integrity of BeamNG and Windows...?
     
    #4 fivedollarlamp, Feb 25, 2021
  5. SmolBeanboi

    SmolBeanboi
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    Joined:
    Feb 15, 2014
    Messages:
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    i'v done all that and it still crashes
     
    #5 SmolBeanboi, Feb 26, 2021
  6. Fluffy Panda

    Fluffy Panda
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    Global Moderator
    BeamNG Team

    Joined:
    Sep 16, 2020
    Messages:
    1,304
    #6 Fluffy Panda, Mar 1, 2021
  7. Densplash

    Densplash
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    Joined:
    Feb 17, 2021
    Messages:
    36
    what video card do you have?
     
    #7 Densplash, Mar 1, 2021
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