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Launch Problem

Discussion in 'Troubleshooting: Bugs, Questions and Support' started by Niclas_Madsen, Mar 23, 2020.

  1. Niclas_Madsen

    Niclas_Madsen
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    Hey!
    I have had BeamNG for almost a year now, and around the same time i bought Automation, because i wanted to test the cars i made. And everything has been working as intended until now. Now i am no longer able to launch BeamNG, i have tried everything i could think of.
    Whenever i launches, it only launches i the background, and when through steam only utilizes 6% of my CPU, and when i launch it manually as admin, it utilizes 8%.
    I am not able to do anything with the game, it does not appear in the background, and effectivly does not affect my computer except that it utilizes a bit of CPU as said earlier.
    - Reinstalled, on 2 different drives
    - Reinstalled with Anti-virus disabled
    - Launched Manually in the system path, both normally and as admin
    - Launched through steam with Anti-virus disabled

    I hope that we are able to fix this issue together, because i really enjoy playing this game, and would love to do it more.
     
    #1 Niclas_Madsen, Mar 23, 2020
  2. Nadeox1

    Nadeox1
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    That's usually caused by some program blocking the game from doing certain actions.
    Please check if you have any of these:
    https://wiki.beamng.com/Incompatible_Third_Party_Software
    And make sure that your antivirus, and similar software are not blocking the game by mistake.

    If you are unable to located the source of the issue, you may try to change your Userfolder location (by default is Documents/BeamNG.drive)
    To do so, use the Launcher > Manage Userfolder menu. You may try a location that does not require special permissions to use (ie. C:\BeamNG.drive)
     
    #2 Nadeox1, Mar 23, 2020
  3. Niclas_Madsen

    Niclas_Madsen
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    Thanks for the help, but i am not able to load the website that you sent me, but i will try and move the Userfolder to another location.
     
    #3 Niclas_Madsen, Mar 23, 2020
  4. Nadeox1

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    Try again now, we were working on the Wiki a few mins ago.
     
    #4 Nadeox1, Mar 23, 2020
  5. Niclas_Madsen

    Niclas_Madsen
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    Thank you!
    I have looked though the list, and the only programs i have installed on the list is: Windows Defender, MSI Afterburner, OneDrive, but none of them are running atm (Disabled firewall ofc.)
    And could you please specify which launcher you mean? I am not able to move the files by myself
     
    #5 Niclas_Madsen, Mar 23, 2020
  6. Nadeox1

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    This is the launcher, you should get this when you launch the game from Steam.
     
    #6 Nadeox1, Mar 23, 2020
  7. Niclas_Madsen

    Niclas_Madsen
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    Thanks for clarifying. But sadly don't even get that far when i launch the game...
     
    #7 Niclas_Madsen, Mar 23, 2020
  8. Nadeox1

    Nadeox1
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    From where are you launching the game?
     
    #8 Nadeox1, Mar 23, 2020
  9. Niclas_Madsen

    Niclas_Madsen
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    I have tried both through steam, and as admin through game path
     
    #9 Niclas_Madsen, Mar 23, 2020
  10. Nadeox1

    Nadeox1
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    The launcher does not show if you have any launch command.
    So please check in Steam if you set any launch commands for the game by mistake:

    (must be empty)

    If you launch from an executable, make sure you are using the right one:
    BeamNG.drive.exe is the launcher.
    Using Bin64/BeamNG.drive.x64.exe or Bin32/BeamNG.drive.x86.exe will skip the launcher.
     
    #10 Nadeox1, Mar 23, 2020
  11. Niclas_Madsen

    Niclas_Madsen
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    I do not have any launch commands in steam and launched the BeamNG.drive.exe as admin
     
    #11 Niclas_Madsen, Mar 23, 2020
  12. Nadeox1

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    #12 Nadeox1, Mar 23, 2020
  13. Niclas_Madsen

    Niclas_Madsen
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    I am not able to get a support ID, i have tried multiple times now
    It just does the same thing as before
    Here is a screenshot of it:
    upload_2020-3-23_19-48-31.png
     

    Attached Files:

    • upload_2020-3-23_19-48-1.png
    #13 Niclas_Madsen, Mar 23, 2020
  14. Niclas_Madsen

    Niclas_Madsen
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    Hey, so i messed around alot with it yesterday
    But i found in the game path a program called Support.exe, i've launched it and now have a supportID: 69805
    Hope this helps!
     
    #14 Niclas_Madsen, Mar 24, 2020
  15. Nadeox1

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    Your logs are completely corrupted.

    This issue is very certainly not coming from the game itself, but some external software is messing with it badly.

    In post #2 I suggested to change your userfolder. As you cannot use the launcher, you can do that manually in this way:
    • In the installation directory, open the startup.ini file with a text editor
    • Follow the instructions inside that file, and specify the new path to use
    If done correctly, that path should be used and it should work around the game getting messed up with if it uses the default Documents folder.

    If the issue still persists, you need to re-check all the software you have on your PC, one of them is the cause very likely.
     
    #15 Nadeox1, Mar 24, 2020
  16. Niclas_Madsen

    Niclas_Madsen
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    Thank you so much for you help and patience!
    It worked as soon as i changed the Userfolder manually to a different one.
     
    #16 Niclas_Madsen, Mar 24, 2020
    • Like Like x 1
  17. alireza1387

    alireza1387
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    i cant launch the game after update game launcher isnt open up what should i do?
     
    #17 alireza1387, Mar 30, 2021
  18. Flozzzer YT

    Flozzzer YT
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    i have the same problem could someone please explain to me why the launcher doesn't open?
     
    #18 Flozzzer YT, Mar 31, 2021
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